Privacy Policy

Last Updated: January 5, 2026

1. Introduction

Cinderellie Cleaning ("we", "our", or "us") is a domestic cleaning service based in Swineshead, Lincolnshire. We are committed to protecting the privacy of our clients. This policy outlines how we handle your personal data in compliance with the UK GDPR.

2. The Data We Collect

We collect information necessary to provide a high-quality cleaning service, including:

• Contact Details: Name, address, email address, and phone number.

• Property Information: Details about your home, specific cleaning requirements, and presence of pets.

• Access Information: Details regarding property access (e.g., key location or alarm codes), which are kept strictly confidential.

• Communication History: Records of your enquiries and bookings.

3. How We Use Your Data

We use your information to:

• Provide quotes and schedule cleaning appointments.

• Perform the requested cleaning services at your property.

• Process payments and issue receipts.

• Maintain insurance coverage and safety standards.

4. Data Security

We take the security of your data seriously.

• Physical Security: Any physical keys entrusted to us are kept secure and are never labeled with your full address.

• Digital Security: Our website is hosted by Google, providing industry-standard encryption (SSL) for any information sent via our contact forms.

5. Data Sharing & Retention

• Sharing: We do not sell or lease your data. We only share information with third parties where necessary (e.g., payment processors or if required by law).

• Retention: We keep client records for the duration of our service relationship and for up to 7 years thereafter to comply with UK tax and accounting laws.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal data. You may also object to us processing your data. To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions regarding this policy, please contact:

Owner: Ellie

Email: Enquiry@cinderellie-cleaning.co.uk

Location: Swineshead, Boston, Lincolnshire